Models, voices, phone numbers.
Create and manage API keys to trigger agents, fetch recordings, or integrate with your backend. What the dgr_ and oss_sk_ prefixes mean.
Service keys authenticate your workflows to Shopbell's managed inference layer. What they cost, how to generate more, and the app.shopbell.ai signup link.
Two ways to power the LLM, TTS, and STT in your agents: bring your own API keys (OpenAI, Anthropic, Deepgram) or use Shopbell's managed inference. When to use each.
GPT-4o, GPT-4o-mini, Claude 3.5 Sonnet, Llama 70B. Cost, latency, and quality tradeoffs. Recommendations by use case.
Shopbell ships with Kokoro TTS — free, open-source, human-sounding. Four voices available: Bella, Adam, Sky. Nicole was retired for sounding sleepy. Setup, sample audio, picking the right voice.
Deepgram is the default STT engine. Latency, accuracy, and language support. When to use Deepgram vs. BYOK with Whisper.
Configure inbound calls for each telephony provider Shopbell supports. Twilio, Vonage, Plivo, Telnyx, Cloudonix, Vobiz, and Asterisk ARI.
Real problems we've seen and how to fix them: API not reachable, Twilio error 22105, browser mic blocked, no audio, silent WebSocket calls.