Designing the conversation graph.
Shopbell voice agents are graphs. Each node is a step in the conversation — Start Call, Agent, Transfer, End Call. Learn the model in 5 minutes.
The greeting is the most important 3 seconds of every call. 8 proven greeting patterns, what they say about your business, and which to use.
The system prompt is the brain of your agent. Patterns for plain-English rules, compliance guardrails, context variables, and what to put in vs. leave out.
The end of a call is the last thing the caller remembers. Two good closing patterns, what to include, and what the summary text should contain.
Rules that should apply no matter which node the caller is in live in the Global node. Disclosure, opt-out, escalation triggers, and common patterns.